Our Terms and Conditions
QUOTES AND PAYMENT
A non-refundable deposit of 25% of the estimated invoice will be required before design work can begin. The remainder of the cost must be paid prior to printing.
For bespoke design services, the full design fee is required before work can commence, and the remainder of the invoice must be paid prior to printing.
Quotes can be subject to change based on quantities and services required, however the customer will be notified of any such changes.
All invoices are quoted in euro and may be paid by bank transfer.
REFUNDS & EXCHANGES
Due to the nature of our services, we cannot provide refunds or exchanges for personalised wedding stationery, unless there has been an error on our part.
Great care is taken to ensure all information is accurate, however, text proofing is the sole responsibility of the customer. We ask that you please check all information, spelling and punctuation carefully.
By approving your final proof, you accept responsibility for all the information and layout as shown. Lilly Cinnamon will not be responsible for errors of any nature that have occurred on approved proofs.
Any changes that are made after the final approval will incur an additional printing charge.
If a customer requests a printed proof, a €20 fee will apply.
Colours may differ slightly between those you see on a proof and those on the final stationery. We advise purchasing a sample before placing an order.
Any fees collected for bespoke work cannot be refunded once the design has been completed.
By approving your final proof, you accept responsibility for all the information and layout as shown on the proof.
If errors are discovered after the final proof approval, when work already has been sent to print and you would like to request a reprint, a reprint charge will apply.
Once approved and printed, we cannot accept cancellations or refunds on custom printed orders.
All stationery artwork and designs are copyright of Lilly Cinnamon and any unauthorised reproductions or use of our work will be pursued. Lilly Cinnamon reserves the right to use any stationery we create for you to promote our products and services. We will not however share any of your personal information with third parties.
It is the Client’s responsibility to acquire permission to reproduce any copyrighted material (e.g. Poems/Hymns) which are to be included on stationery created by Lilly Cinnamon.